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At Peakshot Co., your satisfaction is our priority. This Refund Policy outlines your rights when returning a product, how refunds are processed, and how to get support if something isn't right with your order.
30-Day Return Guarantee
Our Promise
We stand behind every PeakShot Trail Camera we sell. If you're not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund — no questions asked.
Eligibility
To be eligible for a return, your item must be in the same condition that you received it — unused, undamaged, and in its original packaging with all accessories, manuals, and included items intact.
How to Start a Return
Step 1 — Contact Us
Reach out to our support team via the Contact page before sending anything back. Include your order number and a brief reason for the return so we can get things moving quickly.
Step 2 — Ship It Back
Once your return is approved, we'll provide a return address and instructions. Pack the item securely in its original packaging. Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error.
Step 3 — Inspection & Confirmation
When we receive your return, our team will inspect it within 1–2 business days. You'll receive an email confirmation once the inspection is complete and your refund has been approved.
Refund Processing
Timeline
Once your return is approved, your refund will be processed within 5–10 business days. The refund will be issued to your original payment method. Please note that processing times can vary depending on your bank or payment provider.
Partial Refunds
In some cases a partial refund may be granted — for example, if the item shows signs of use, is missing accessories, or is not returned in its original packaging. We'll always communicate with you before applying any deductions.
Non-Refundable Items
Gift cards and any items marked as final sale at the time of purchase are non-refundable. Items that are returned more than 30 days after delivery, or items that have been damaged due to misuse, will not be accepted.
Exchanges
Variant Exchanges
If you'd like to exchange your item for a different variant (e.g., a different colour or bundle), contact us within 30 days of delivery. Subject to stock availability, we'll arrange the exchange as quickly as possible.
Processing Time
Exchanges follow the same inspection and approval process as returns. Once approved, your replacement item will be dispatched within 1–3 business days.
Damaged or Faulty Items
Reporting an Issue
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We'll arrange a free return and send you a replacement or issue a full refund — your choice.
Manufacturer Defects
All PeakShot Trail Cameras are covered against manufacturer defects. If your camera develops a fault under normal use conditions within the warranty period, we'll repair or replace it at no charge to you.
Contact & Support
We're Here to Help
Our support team is ready to assist you with any return or refund query. You can reach us via our Contact page and we'll respond within one business day. We genuinely want you to love your PeakShot camera — if something's not right, let's fix it.
Need help with a return?
Our team is happy to guide you through the process. We'll respond within one business day.
Contact Us